Plano COVID-19 Status Update

Villagio of Plano takes the safety of our residents and team members very seriously. Take a look at what we are doing in our community to keep everyone safe.

Latest Updates

Update 3/11/21

Villagio of Plano is so excited for our residents and families to be able to see each other in person again! Yesterday the Center for Medicare and Medicaid (CMS) released new guidance that communities like ours, can offer safe and responsible visit options for our residents and family members regardless of their vaccination status. CMS has put in place some safety restrictions, and this has been the case throughout the pandemic, we must receive the green light from the Texas health department before we can actually host more indoor visits. Read the specific information on our Cappella Living Solution’s website.

 

Latest Vaccine Information

Update 3/9/21

We are so excited to announce that Villagio of Plano has vaccinated 100% of our residents! This is a very exciting time for our community to begin reopening and getting back to a feeling of normalcy. We will keep our residents and families updated on our reopening plan as it rolls out.

Thank you to everyone for all of your support during this trying year.

Update 1/7/21

First In-Community Vaccine Clinic Date

FRIDAY, January 8th     11 am-5pm      CVS Pharmacy

We want you to get ready now. All residents and team members need to have their most current insurance cards. If you misplaced your insurance card please make sure you get a replacement card for yourself or your loved one as soon as possible, so the process moves forward as smoothly as possible. Please take a look at the below links for further information.

  1. A Frequently Asked Question document provided by the American Medical Director Association (AMDA)
  2. The Pfizer Vaccine and Moderna Vaccine information sheets ( we are not sure which we will receive at this time)
  3. A flyer about the myths and facts of the vaccine
  4. The CVS consent form must be filled out for every resident and team member. There is a responsible party consent form for applicable family members. These forms can be sent to kfrazier@villagioliving.com

To learn more about the Covid-19 vaccine for Texas click here.

COVID-19 Vaccine Administration Plans

Frequently Asked Questions | 12.2.20

 This Frequently Asked Questions document is intended to give information to residents, families, team members, and the general community regarding the status of rolling out the COVID-19 vaccine in our communities. Information is changing daily. There are times the federal directive and state directives are different. Christian Living Communities (CLC) – Cappella Living Solutions is committed to providing accurate information as timely as possible. This document will be updated and available as changes warrant. For vaccine-specific information, we request the CDC documents be shared.

The Centers for Disease Control (CDC) has prioritized older adults and people working in Long-Term Care to be part of the first-tier to receive the vaccine. Will my loved one’s Community be included?

All CLC-Cappella communities are registered with the Pharmacy Partnership for Long Term Care Initiative to be part of the vaccine’s first-tier distribution. At the moment, we believe this will include team members and residents of skilled nursing and assisted living communities. We are waiting to hear if residential (independent) living residents/team members will also be included in the first-tier distribution.

Where does the vaccine approval currently stand?

Now that the Pfizer and Moderna vaccines have been approved, the federal government has begun distribution to the states for inoculations. Each state will then set a state-specific timeline and process for vaccine distribution and administration. We anticipate all of the states we support will follow the CDC tier guidelines for prioritizing who will receive the vaccine first, but that has not been firmly confirmed.

Once the states get the vaccine, how will it be distributed to Long-Term Care?

These are some of the details still being worked out. At this point, because all of our communities are registered in the federal pharmacy partnership, we will receive the vaccine through either CVS or Walgreens pharmacy or both. We anticipate the pharmacy teams coming to our communities to administer the vaccines to residents, working closely with our clinical teams. We are awaiting more details regarding team member vaccination.

How will the vaccine be rolled out in our Community?

We will begin by educating residents, families, and team members. The CDC has provided some information sheets that will be distributed and posted on websites to answer questions specifically around vaccine development, safety, and why getting the vaccine is beneficial. We will work with our assigned pharmacy, who will store, distribute, administered the vaccine. We anticipate the pharmacy will set up clinic dates and times for resident vaccinations. The pharmacies will also document and report our vaccine administration progress.

Once residents and team members are vaccinated, will restrictions be lifted?

Not immediately, but that is the goal. It will take time for the two-step vaccine process to be fully implemented therefore, we will still need to wear masks, socially distance, and follow clinical protocols until the Community and the surrounding cities and towns reach a majority of people being vaccinated. It takes up to two weeks after the second dose of the vaccine for each person to benefit from its protection.

What if my loved one or a team member refuses to be vaccinated?

The CLC-Cappella team is working to determine what options if any, will be offered to those refusing the vaccination. We will share more information when it’s available.

For vaccine-specific questions, please refer to the CDC handouts.

8 Things to Know About Vaccine Planning

Benefits of Getting a COVID-19 Vaccine

Learn more on how the CLC-Cappella Communities prepared to receive COVID-19 Vaccine Here.

Past Updates

Update 1/7/21

First In-Community Vaccine Clinic Date

FRIDAY, January 8th     11 am-5pm      CVS Pharmacy

We received an update on our COVID-19 Vaccination Clinic from our CVS pharmacy partner, it is now going to be held on tomorrow, Friday, January 8th.

Thank you to those of you who have already turned in a consent form for either yourself or a loved one. We want everyone who lives and works in our community to be vaccinated for the future safety of our community. We also cannot guarantee first-round doses will be available at the second clinic date when it is scheduled.

We encourage everyone in our community to get the vaccine. We must reach a “herd immunity” both within our senior living community and in the broader community, we are located for life to eventually return to normal.

  • The vaccine will begin to provide you protection about two weeks after your second vaccination.
  • If you are vaccinated, you are being a good neighbor and protecting others by getting the vaccine.
  • The more quickly we all are vaccinated, the faster we can begin to loosen restrictions and connect in person with each other again.
  • Until we reach a high percentage vaccination rate, we will all still need to continue wearing masks, socially distancing, and washing our hands.

Safety is a top priority for not only our community but also for all of the scientists and health experts working on the vaccination effort. Like any vaccine, there may be minor side effects such as soreness, achiness, and potentially low-grade fever. A small number of people experience more series side effects, but the percentages are low, and typically related to a history of anaphylactic allergic reactions. We have a lot of useful information on our website and links to scientifically proven data. Please take the time to learn more about the vaccine. You can also find the consent forms on the website, if you need to download another copy to fill-out and turn in, go to www.VilagioSeniorLiving.com click on the COVID-19 tab, and then Plano. Please email your form back to me at kfrazier@villagioliving.com. We will also need a copy of your or your loved ones’ insurance card.

We are excited about this good news. We hope you are too!

12/14/20

Covid-19 Vaccine in Texas

While the vaccine is not yet available in the United States, Villagio communities in Texas are ready to receive the vaccine to protect residents and associates in our community as soon as it is available. As a Cappella managed community, Villagio communities in Texas are registered for the first phase of the vaccine. Priority distribution of the COVID-19 vaccine will go to seniors and healthcare workers who are at the most risk of contracting the virus. We remain in constant communication with the Texas Department of Health State Servicesthe CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.

To learn more about the Covid-19 vaccine for Texas click here.

12/3/20

All 23 CLC-Cappella Communities Prepared to Receive COVID-19 Vaccine

Priority distribution of the COVID-19 vaccine to seniors and healthcare workers who are at the most risk of contracting the virus is welcome news. CLC-Cappella is ready to receive the vaccine to protect residents and associates in all 23 of our communities as soon as it is available. We remain in constant communication with state health departments, the CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.

Learn more about the COVID-19 Vaccine Plan here.

Update 9/25/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for indoor visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines went into effect September 24th with the reopening being optional, and those communities that do not have the resources to reopen safely will not be mandated to do so.  Villagio of Plano does not meet the requirements at this time, but is working diligently to get measures in place as soon as is safely possible.  At that time, those on file as being the primary contact(s) for the resident will be emailed very specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit.  The primary contact person for the resident may or may not be one of the two designated essential caregivers, and that decision will be left to the resident, family and/or POA of the resident.  Communities must have proper protocols in place, and the two essential caregivers must complete required training prior to planned and scheduled visits.  They must also provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.  All visitors will be screened using the Visitor Screening log.  We will continue outdoor visits.  Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/24/20

Team Member Tests Positive for COVID-19

We want to inform you that we have received confirmation that a team member has tested positive for the COVID-19 virus. The team member last worked on September 18th at Villagio of Plano, was tested on the 21st, and received the test results late yesterday.  In order to remain proactive and place safety and health as a priority, we are retesting all associates and residents who previously tested negative.  In addition to those measures, we are taking extra precautions and using a state approved COVID cleaning team.

All team members are wearing N95 masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member is recovering at home in isolation.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

You can find regular community status updates on the Villagio of Plano website. We have also established a family hotline number, just for families to receive updated information 972-499-6251.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

Please know we are working very hard to ensure the wellbeing of everyone who lives and works at our community. Together, we will get through this.

Update 9/17/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for family visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines are scheduled to go into effect September 24th with a limited number of designated family members.  Communities must have proper protocols in place, and family members must complete required training prior to planned and scheduled visits.  The designated family members must provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.

Villagio in conjunction with Cappella Living Solutions is currently working to put protocols in place to be in compliance while implementing these visitation policies.  We may need to delay this start date for our communities to ensure the safety of our residents and associates.  More information will be forthcoming as we are ready and able to put this into practice.

Villagio continues to operate under the CDC restricted status and is taking every precaution to prevent the spread of COVID-19. A newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.

Update 9/11/20

Resident Tests Positive for COVID-19

Villagio of Plano completed mass COVID-19 testing for residents and associates on 9/9/2020, with results coming in 9/11/2020. Of tests administered, there were new positive results among residents and no new positive results among associates. We continue to have two associates with a positive test who are recovering at home in self-isolation.

All team members are wearing N95 masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and we are closely monitoring everyone for signs and symptoms of COVID-19.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors. We continue to diligently clean and sanitize the community. In addition to those measures, we are taking extra precautions and using a state approved COVID cleaning team.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We have established a family hotline number, just for families to receive updated information. 972-499-6251. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams. Future updates will be made through our call multiplier message system.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/4/20

New COVID Positive & Mass Testing Plans

While we have worked very hard to keep COVID out of our community a second team member has tested positive for the COVID-19 virus. The team member last worked on August 30th at Villagio of Plano and received the test results late yesterday.

For any resident who had direct contact with the team member within 48 hours of symptoms, families will be personally called.  All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member is recovering at home in isolation.  Currently, no one else is displaying symptoms and there are no additional tests pending.

We continue working closely with the local health department and to schedule testing of residents and team members for next week.  Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status and strictly follow virus prevention protocols.

A family hotline number has been set up, just for families, please call 972-499-6251 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/1/20

Team Member Tests Positive for COVID-19

We want to inform you that we have received confirmation that a team member has tested positive for the COVID-19 virus. The team member last worked on August 28th at Villagio of Plano and received the test results today.

Personal phone calls are being made to resident families and team members. All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member had no direct contact with residents and is recovering at home in isolation.  Currently, no one else is displaying symptoms and there are no additional tests pending.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

A family hotline number has been set up, just for families, please call 972-499-6251 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

 

Update 6/4/20

Updates on Safe Visits

Per directives from the Governor of Texas, our community will not be making any specific changes to visitation until at least the end of the month. We are making plans for safe visits and excursions as soon as state officials allow.

FAQ

Q: What is being done to protect residents and staff?

A: We continue to implement rigorous virus sanitizing protocols daily.  The county health department continues to direct our actions. Residents’ temperatures are taken twice daily and the team is vigilantly monitoring all signs and symptoms for everyone who lives and works at Villagio of Plano .

Q: Is Villagio of Plano  Safe?

A: The COVID-19 Pandemic is a world-wide health crisis. While no place at this time is immune to the virus, we continue extraordinary precautions with the guidance of local health officials and the CDC.

Q: What are the ‘rules’ your respective communities follow to detect, contain and isolate COVID-19?

A: The health and safety of our residents and team members is our top priority and we will continue to practice all federal, and local mandated measures as well as our organizational procedures to limit exposure of COVID-19 in our communities.

Q: Who is allowed to visit your communities?

A: The community is scheduling video calls and window visits ( with visitors remaining outside and residents inside. )

For all licensed neighborhoods – assisted living andmemory support are on ‘restricted status.’ We are adhering to visitation guidelines established by the state health department, CDC and Centers for Medicare & Medicaid Services. Visitation to assisted living community, or memory support community is limited to:

  • ‘Essential Need Only’ visits. Essential need visits include support care and family visits in resident mental health and end-of-life situations.
  • Visits must be brief.

Q: How are visitors being screened?

A:  We screen everyone entering the building everyday immediately, including team members and essential care providers. Screening includes:

  • Fever screening, we take temperatures of everyone, including team members
  • Cough and/or shortness of breath
  • Sore throat
  • Any travel outside of country or state
  • Identifying if they have visited another senior living community
  • Questions on purpose of visit
  • Once screening is complete, visitors must wash hands before visiting residents and after leaving the community

Q: What are residents doing to stay positive and connected

A: Maintaining a positive attitude is crucial. Positivity begets positivity. We encourage our team member to stay positive and imbue residents with positivity. We are also encouraging residents to:

  • Continue to be social and actively engaged at safe social distances – for example hallway BINGO, hallway exercising and trivia
  • Communicate with loved ones through texts, emails and social media. We’re encouraging community members to post photos on Facebook and tag everyone they want to see the photo
  • We’re leveraging technology (FaceTime, Zoom, Skype, Facebook, Instagram, emails and text) to connect residents with loved ones outside the community and with each other. Examples include:
    • Virtual visits
    • Bible study
    • Playing and listening to music performances
    • Message board photos
    • Reading books to children via Skype
  • For residents who don’t know how to use/unable to use technologies, families can sign up for a team member to assist their loved one to use virtual visit technologies.
  • We’re encouraging folks to drop off a favorite pre-packaged food item or card. These will be wiped with EPA-approved disinfectant wipes before being delivered. We’re also encouraging:
  • Writing notes to each other, to family and team members
  • Enlist internal and external groups/committees – church, book clubs, knitters to do a card shower for residents and team members
  • Continuing Pen Pals programs – letters and notes back and forth between students and residents
  • Musical performances/poetry outside resident windows

Q: Can you describe your training protocols?

A: CLC/CLS already conducts extensive yearly training for all team members in managing infections and preventing the spread of infectious diseases. These protocols are multi-disciplinary and prescriptive to prevention, containment and how to stop the spread of the disease should it occur.

All communities are following a special set of coronavirus-specific policies and procedures modeled after our very successful flu and norovirus protocols. Training and protocols include:

  • Provide training for all employees on infection control standards
  • Report and act quickly if any symptoms are reported in the community
  • Start isolation procedures immediately if COVID-19 is suspected
  • Notify State and/or Local Health Department which coordinates with CDC to transport resident or team member to hospital for testing
  • Follow state report guidelines for any confirmed cases

Q: What is done if a team member or resident shows symptoms?

A: If a team member has any symptoms, they are required to stay home and report symptoms to their doctor to determine if they meet COVID-19 test standards. If a resident exhibits symptoms, we are contacting the local health department and their doctor to determine the best plan for testing.

Vaccine Fact or Fiction Video

Cappella (or CLC) President and CEO Jill Vitale-Assume recently hosted a FB live event with two clinical experts, CLC Medical Director Dr. Erick Gomer MD, and VP of Clinical and Compliance, Pat McBride, RN, BSN, MSN. Watch the video to hear these experts sort COVID 19 Vaccine fact from fiction.

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Villagio of Plano