Plano COVID-19 Status Update

We are now entering a new phase of community life, which will include opportunities to return to some activities and events. Team members, residents and family members are learning new ways to engage and connect as we continue to balance the need to maintain the physical health of residents with mental health that leads to happiness. Our teams are working hard to bring vital life enrichment activities, recreation, dining, and excursions back to Villagio of Plano, as long as there is a way to do so safely. We are celebrating this season and want to thank families and residents for their support as we continue to navigate the ever-changing COVID landscape.

On this page, you will find our latest COVID-19 updates, including testing results and status updates. In the Frequently Asked Questions section, you can read about our current measures related to in-person visits, driving and isolation protocols, excursions, dining, etc. This is where you will find links to all upcoming and past Town Hall Webinars, and we invite you to read a letter from our Interim CEO, Camille Burke.

At Villagio of Plano, our commitment has always been to be a forward-thinking community, evolving with the changing needs of residents. We are dedicated to improving the quality of life for older adults, and are proud to be a neighborhood of Cappella Living Solutions where aging is honored and celebrated.

Latest Updates

Update 9/25/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for indoor visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines went into effect September 24th with the reopening being optional, and those communities that do not have the resources to reopen safely will not be mandated to do so.  Villagio of Plano does not meet the requirements at this time, but is working diligently to get measures in place as soon as is safely possible.  At that time, those on file as being the primary contact(s) for the resident will be emailed very specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit.  The primary contact person for the resident may or may not be one of the two designated essential caregivers, and that decision will be left to the resident, family and/or POA of the resident.  Communities must have proper protocols in place, and the two essential caregivers must complete required training prior to planned and scheduled visits.  They must also provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.  All visitors will be screened using the Visitor Screening log.  We will continue outdoor visits.  Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/24/20

Team Member Tests Positive for COVID-19

We want to inform you that we have received confirmation that a team member has tested positive for the COVID-19 virus. The team member last worked on September 18th at Villagio of Plano, was tested on the 21st, and received the test results late yesterday.  In order to remain proactive and place safety and health as a priority, we are retesting all associates and residents who previously tested negative.  In addition to those measures, we are taking extra precautions and using a state approved COVID cleaning team.

All team members are wearing N95 masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member is recovering at home in isolation.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

You can find regular community status updates on the Villagio of Plano website. We have also established a family hotline number, just for families to receive updated information 972-499-6251.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

Please know we are working very hard to ensure the wellbeing of everyone who lives and works at our community. Together, we will get through this.

Update 9/17/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for family visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines are scheduled to go into effect September 24th with a limited number of designated family members.  Communities must have proper protocols in place, and family members must complete required training prior to planned and scheduled visits.  The designated family members must provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.

Villagio in conjunction with Cappella Living Solutions is currently working to put protocols in place to be in compliance while implementing these visitation policies.  We may need to delay this start date for our communities to ensure the safety of our residents and associates.  More information will be forthcoming as we are ready and able to put this into practice.

Villagio continues to operate under the CDC restricted status and is taking every precaution to prevent the spread of COVID-19. A newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.

Update 9/11/20

Resident Tests Positive for COVID-19

Villagio of Plano completed mass COVID-19 testing for residents and associates on 9/9/2020, with results coming in 9/11/2020. Of tests administered, there were new positive results among residents and no new positive results among associates. We continue to have two associates with a positive test who are recovering at home in self-isolation.

All team members are wearing N95 masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and we are closely monitoring everyone for signs and symptoms of COVID-19.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors. We continue to diligently clean and sanitize the community. In addition to those measures, we are taking extra precautions and using a state approved COVID cleaning team.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We have established a family hotline number, just for families to receive updated information. 972-499-6251. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams. Future updates will be made through our call multiplier message system.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/4/20

New COVID Positive & Mass Testing Plans

While we have worked very hard to keep COVID out of our community a second team member has tested positive for the COVID-19 virus. The team member last worked on August 30th at Villagio of Plano and received the test results late yesterday.

For any resident who had direct contact with the team member within 48 hours of symptoms, families will be personally called.  All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member is recovering at home in isolation.  Currently, no one else is displaying symptoms and there are no additional tests pending.

We continue working closely with the local health department and to schedule testing of residents and team members for next week.  Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status and strictly follow virus prevention protocols.

A family hotline number has been set up, just for families, please call 972-499-6251 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/1/20

Team Member Tests Positive for COVID-19

We want to inform you that we have received confirmation that a team member has tested positive for the COVID-19 virus. The team member last worked on August 28th at Villagio of Plano and received the test results today.

Personal phone calls are being made to resident families and team members. All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member had no direct contact with residents and is recovering at home in isolation.  Currently, no one else is displaying symptoms and there are no additional tests pending.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

A family hotline number has been set up, just for families, please call 972-499-6251 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

 

Past Updates

Update 6/4/20

Updates on Safe Visits

Per directives from the Governor of Texas, our community will not be making any specific changes to visitation until at least the end of the month. We are making plans for safe visits and excursions as soon as state officials allow.

FAQ

Q: What is being done to protect residents and staff?

A: We continue to implement rigorous virus sanitizing protocols daily.  The county health department continues to direct our actions. Residents’ temperatures are taken twice daily and the team is vigilantly monitoring all signs and symptoms for everyone who lives and works at Villagio of Plano .

Q: Is Villagio of Plano  Safe?

A: The COVID-19 Pandemic is a world-wide health crisis. While no place at this time is immune to the virus, we continue extraordinary precautions with the guidance of local health officials and the CDC.

Q: What are the ‘rules’ your respective communities follow to detect, contain and isolate COVID-19?

A: The health and safety of our residents and team members is our top priority and we will continue to practice all federal, and local mandated measures as well as our organizational procedures to limit exposure of COVID-19 in our communities.

Q: Who is allowed to visit your communities?

A: The community is scheduling video calls and window visits ( with visitors remaining outside and residents inside. )

For all licensed neighborhoods – assisted living andmemory support are on ‘restricted status.’ We are adhering to visitation guidelines established by the state health department, CDC and Centers for Medicare & Medicaid Services. Visitation to assisted living community, or memory support community is limited to:

  • ‘Essential Need Only’ visits. Essential need visits include support care and family visits in resident mental health and end-of-life situations.
  • Visits must be brief.

Q: How are visitors being screened?

A:  We screen everyone entering the building everyday immediately, including team members and essential care providers. Screening includes:

  • Fever screening, we take temperatures of everyone, including team members
  • Cough and/or shortness of breath
  • Sore throat
  • Any travel outside of country or state
  • Identifying if they have visited another senior living community
  • Questions on purpose of visit
  • Once screening is complete, visitors must wash hands before visiting residents and after leaving the community

Q: What are residents doing to stay positive and connected

A: Maintaining a positive attitude is crucial. Positivity begets positivity. We encourage our team member to stay positive and imbue residents with positivity. We are also encouraging residents to:

  • Continue to be social and actively engaged at safe social distances – for example hallway BINGO, hallway exercising and trivia
  • Communicate with loved ones through texts, emails and social media. We’re encouraging community members to post photos on Facebook and tag everyone they want to see the photo
  • We’re leveraging technology (FaceTime, Zoom, Skype, Facebook, Instagram, emails and text) to connect residents with loved ones outside the community and with each other. Examples include:
    • Virtual visits
    • Bible study
    • Playing and listening to music performances
    • Message board photos
    • Reading books to children via Skype
  • For residents who don’t know how to use/unable to use technologies, families can sign up for a team member to assist their loved one to use virtual visit technologies.
  • We’re encouraging folks to drop off a favorite pre-packaged food item or card. These will be wiped with EPA-approved disinfectant wipes before being delivered. We’re also encouraging:
  • Writing notes to each other, to family and team members
  • Enlist internal and external groups/committees – church, book clubs, knitters to do a card shower for residents and team members
  • Continuing Pen Pals programs – letters and notes back and forth between students and residents
  • Musical performances/poetry outside resident windows

Q: Can you describe your training protocols?

A: CLC/CLS already conducts extensive yearly training for all team members in managing infections and preventing the spread of infectious diseases. These protocols are multi-disciplinary and prescriptive to prevention, containment and how to stop the spread of the disease should it occur.

All communities are following a special set of coronavirus-specific policies and procedures modeled after our very successful flu and norovirus protocols. Training and protocols include:

  • Provide training for all employees on infection control standards
  • Report and act quickly if any symptoms are reported in the community
  • Start isolation procedures immediately if COVID-19 is suspected
  • Notify State and/or Local Health Department which coordinates with CDC to transport resident or team member to hospital for testing
  • Follow state report guidelines for any confirmed cases

Q: What is done if a team member or resident shows symptoms?

A: If a team member has any symptoms, they are required to stay home and report symptoms to their doctor to determine if they meet COVID-19 test standards. If a resident exhibits symptoms, we are contacting the local health department and their doctor to determine the best plan for testing.

Letter from CEO

View a status update letter from Christian Living Communities-Cappella Living Solutions Interim CEO Camille Burke here:

June 17, 2020

Dear Residents, Team Members, Families, Supporters and Friends:

We have collectively traveled a long road together as our world navigates the COVID-19 pandemic. From efforts in early March of preparing, implementing, and ensuring communication of our undeterred commitment to the health and welfare of everyone who lives and works in our communities; to now, navigating our “new normal” of continuing virus mitigation and restrictions; we have made every decision with our mission in mind, of dignity, love, respect, and compassion for each individual.

The decisions that had to be made were difficult. Living within the required restrictions has been, at times, heart-breaking for everyone. Our continued commitment is to do all that we can for everyone’s health and well-being; this includes efforts to promote mental and emotional health.

For the last four weeks, our team has been working to balance health and happiness. An organizational leadership committee, which includes residents, has worked towards finding creative ways to adhere to required restriction yet allow for more personal connections and personal freedoms for older adults.

We are now entering another phase, where each community will determine how and when protocols and procedures will change for them based on their county and state directives. As we have all seen, across the nation, the decisions are shifting from federal directives to local control. That is the same for all 23 communities in our CLC-Cappella family. Our leadership will continue to guide and support all community teams in navigating the ever-changing government and oversight directives as well as resident and family desires.

The journey will continue as we know that the COVID-19 virus will be with all of us for some time. Every day we will work hard with residents, families, and associates in mind, asking what we can do and how we can do it better. We will not stop asking those questions, and we will not stop until this journey is done.

With sincere appreciation and everlasting hope,

Camille M. Burke
Interim Chief Executive Officer