COVID-19 Status Update

We are now entering a new phase of community life, which will include opportunities to return to some activities and events. Team members, residents and family members are learning new ways to engage and connect as we continue to balance the need to maintain the physical health of residents with mental health that leads to happiness. Our teams are working hard to bring vital life enrichment activities, recreation, dining, and excursions back to Villagio of Kerrville, as long as there is a way to do so safely. We are celebrating this season and want to thank families and residents for their support as we continue to navigate the ever-changing COVID landscape.

On this page, you will find our latest COVID-19 updates, including testing results and status updates. In the Frequently Asked Questions section, you can read about our current measures related to in-person visits, driving and isolation protocols, excursions, dining, etc. This is where you will find links to all upcoming and past Town Hall Webinars, and we invite you to read a letter from our Interim CEO, Camille Burke.

At Villagio of Kerrville, our commitment has always been to be a forward-thinking community, evolving with the changing needs of residents. We are dedicated to improving the quality of life for older adults, and are proud to be a neighborhood of Cappella Living Solutions where aging is honored and celebrated.

Latest Updates

Update 8/5/20

Villagio of Kerrville is COVID-19 Free, Outdoor Visits to Be Allowed August 10th 

Effective August 10th, outdoor family visitation at Villagio of Kerrville will be allowed. As we are now COVID-19 free, we are allowing for limited, open-air visits. The safety of our residents, families, and staff members is of the utmost importance. We are all looking forward to welcoming our families back to visit their loved ones, as well as having the chance to see everyone that is a part of our Villagio of Kerrville Community.

In accordance with all state, federal, and CDC guidelines, certain measures will be taken to ensure safety and sanitation. Visits will be 20 minutes in length and by appointment only, which you can schedule by calling the Executive Director or Health and Wellness Director at 830-896-6555. Guests will have their temperature taken, wear masks, and use an alcohol rub before and after each visit. Guests must sign our visitor agreement in accordance with the CDC guidelines for visitation in long-term care facilities, and the risks associated with such visits.

Guests and visitors must remain at least 6 feet apart from each other at all times. You may bring items of personal significance, such as food or gifts, and items are subject to being sanitized. In the event of inclement weather, visits will be rescheduled. At this time, we may not invite visitors under the age of 10.

Our community continues to operate under the CDC restricted status but a newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.

Update 7/6/20

Team Member Tests Positive for COVID-19

In our continued commitment to transparent communication with our Villagio of Kerrville family, we are announcing that another team member has tested positive for the Covid-19 virus.   This employee has been out of the community since June 22nd and it is believed this individual contracted the virus outside of the community and no residents are at risk.  We have also become aware that two other employees are reporting feeling ill and have been removed from the schedule pending testing.

Currently, no residents are displaying symptoms.  As a reminder all team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

A family hotline number has been set up, just for families, please call 830.266.7993 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Past Updates

Update 7/3/20

Additional Test Results Come Back Negative

In our continued commitment to transparent communication with our Villagio of Kerrville family, we are pleased to share that all pending COVID-19 test results for four associates came back negative. Through contact tracing it was determined that the positive team member did not come in direct contact with any residents. The positive team member is isolating at home as they recover.

Currently, no other employees or residents are displaying symptoms and there are no other community-directed tests pending. As a reminder all team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

A family hotline number has been set up, just for families, please call 830.266.7993 if you have COVID specific questions.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 6/30/20

COVID-19 Status Update

We want to inform you that we have received confirmation that a team member has tested positive for the COVID-19 virus. The team member last worked on June 24th at Villagio of Kerrville.

Personal phone calls are being made to resident families and team members. All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. The team member had no direct contact with residents. Currently, no one else is displaying symptoms and there are no additional tests pending.

All federal, state, county, and community standards and protocols are in place for the identification, isolation and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority. The entire community continues to operate under the CDC restricted status of no communal dining, no group life enrichment and only essential care visitors.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We have established a family hotline number, just for families to receive updated information 830.266.7993. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

FAQ

Q: What is being done to protect residents and staff?

A: We continue to implement rigorous virus sanitizing protocols daily.  The county health department continues to direct our actions. Residents’ temperatures are taken twice daily and the team is vigilantly monitoring all signs and symptoms for everyone who lives and works at Villagio of Kerrville.

Q: Is Villagio of Kerrville Safe?

A: The COVID-19 Pandemic is a world-wide health crisis. While no place at this time is immune to the virus, we continue extraordinary precautions with the guidance of local health officials and the CDC.

Q: What are the ‘rules’ your respective communities follow to detect, contain and isolate COVID-19?

A: The health and safety of our residents and team members is our top priority and we will continue to practice all federal, and local mandated measures as well as our organizational procedures to limit exposure of COVID-19 in our communities.

Q: Who is allowed to visit your communities?

A: The community is scheduling video calls and window visits (  with visitors remaining outside and residents inside.

For all licensed neighborhoods – assisted living andmemory support are on ‘restricted status.’ We are adhering to visitation guidelines established by the state health department, CDC and Centers for Medicare & Medicaid Services. Visitation to assisted living community, or memory support community is limited to:

  • ‘Essential Need Only’ visits. Essential need visits include support care and family visits in resident mental health and end-of-life situations.
  • Visits must be brief.

Q: How are visitors being screened?

A:  We screen everyone entering the building everyday immediately, including team members and essential care providers. Screening includes:

  • Fever screening, we take temperatures of everyone, including team members
  • Cough and/or shortness of breath
  • Sore throat
  • Any travel outside of country or state
  • Identifying if they have visited another senior living community
  • Questions on purpose of visit
  • Once screening is complete, visitors must wash hands before visiting residents and after leaving the community

Q: What are residents doing to stay positive and connected

A: Maintaining a positive attitude is crucial. Positivity begets positivity. We encourage our team member to stay positive and imbue residents with positivity. We are also encouraging residents to:

  • Continue to be social and actively engaged at safe social distances – for example hallway BINGO, hallway exercising and trivia
  • Communicate with loved ones through texts, emails and social media. We’re encouraging community members to post photos on Facebook and tag everyone they want to see the photo
  • We’re leveraging technology (FaceTime, Zoom, Skype, Facebook, Instagram, emails and text) to connect residents with loved ones outside the community and with each other. Examples include:
    • Virtual visits
    • Bible study
    • Playing and listening to music performances
    • Message board photos
    • Reading books to children via Skype
  • For residents who don’t know how to use/unable to use technologies, families can sign up for a team member to assist their loved one to use virtual visit technologies.
  • We’re encouraging folks to drop off a favorite pre-packaged food item or card. These will be wiped with EPA-approved disinfectant wipes before being delivered. We’re also encouraging:
  • Writing notes to each other, to family and team members
  • Enlist internal and external groups/committees – church, book clubs, knitters to do a card shower for residents and team members
  • Continuing Pen Pals programs – letters and notes back and forth between students and residents
  • Musical performances/poetry outside resident windows

Q: Can you describe your training protocols?

A: CLC/CLS already conducts extensive yearly training for all team members in managing infections and preventing the spread of infectious diseases. These protocols are multi-disciplinary and prescriptive to prevention, containment and how to stop the spread of the disease should it occur.

All communities are following a special set of coronavirus-specific policies and procedures modeled after our very successful flu and norovirus protocols. Training and protocols include:

  • Provide training for all employees on infection control standards
  • Report and act quickly if any symptoms are reported in the community
  • Start isolation procedures immediately if COVID-19 is suspected
  • Notify State and/or Local Health Department which coordinates with CDC to transport resident or team member to hospital for testing
  • Follow state report guidelines for any confirmed cases

Q: What is done if a team member or resident shows symptoms?

A: If a team member has any symptoms, they are required to stay home and report symptoms to their doctor to determine if they meet COVID-19 test standards. If a resident exhibits symptoms, we are contacting the local health department and their doctor to determine the best plan for testing.

Letter from CEO

View a status update letter from Christian Living Communities-Cappella Living Solutions Interim CEO Camille Burke here:

June 17, 2020

Dear Residents, Team Members, Families, Supporters and Friends:

We have collectively traveled a long road together as our world navigates the COVID-19 pandemic. From efforts in early March of preparing, implementing, and ensuring communication of our undeterred commitment to the health and welfare of everyone who lives and works in our communities; to now, navigating our “new normal” of continuing virus mitigation and restrictions; we have made every decision with our mission in mind, of dignity, love, respect, and compassion for each individual.

The decisions that had to be made were difficult. Living within the required restrictions has been, at times, heart-breaking for everyone. Our continued commitment is to do all that we can for everyone’s health and well-being; this includes efforts to promote mental and emotional health.

For the last four weeks, our team has been working to balance health and happiness. An organizational leadership committee, which includes residents, has worked towards finding creative ways to adhere to required restriction yet allow for more personal connections and personal freedoms for older adults.

We are now entering another phase, where each community will determine how and when protocols and procedures will change for them based on their county and state directives. As we have all seen, across the nation, the decisions are shifting from federal directives to local control. That is the same for all 23 communities in our CLC-Cappella family. Our leadership will continue to guide and support all community teams in navigating the ever-changing government and oversight directives as well as resident and family desires.

The journey will continue as we know that the COVID-19 virus will be with all of us for some time. Every day we will work hard with residents, families, and associates in mind, asking what we can do and how we can do it better. We will not stop asking those questions, and we will not stop until this journey is done.

With sincere appreciation and everlasting hope,

Camille M. Burke
Interim Chief Executive Officer