12/23/20
We received positive PCR test results today for a resident living in our assisted living neighborhood and an associate. The resident is asymptomatic and is being supported at the community with full clinical isolation protocols. The team member is isolating at home. We completed a round of mass testing today for both residents and team members and all other results returned negative.
Team members continue wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community.
We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
As we celebrate the holidays this week we encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones. You may also drop off special treats and care packages.
Our website now also includes information about how the vaccine will be administered in our community, please look around at the information. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
We sincerely wish you a Merry Christmas and Happy Holidays. Thank you for your support.
12/20/20
We received a positive PCR test result today for a resident in our assisted living neighborhood. The resident is being supported at the hospital and personal phone calls have been made to the family and to team members who provided direct care. We also received a positive PCR test result today for an associate who last worked on December 16th. The associate is at home self-isolating.
All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We will be conducting mass testing in our community for all residents and associates on December 23rd.
We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.
You can find regular community status updates here on the Villagio Senior Living website. The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
12/19/20
We remain vigilant in our commitment to battle the COVID-19 virus in our community and to keep our Villagio of Carrollton family informed. We received positive PCR test results today for two residents living in our assisted living neighborhood. The residents are being supported at the community with full clinical isolation protocols. Personal phone calls have been made to the families of the two and to team members who provided direct care.
All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We will be conducting mass testing in our community for all residents and associates on December 23rd.
We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.
You can find regular community status updates on this page. The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
12/16/20
We have received results of mass COVID-19 testing in our community. While most results were negative, we received positive results for three assisted living residents and two assisted living team members.
In order to best support all residents and mitigate virus spread, we are relocating COVID-positive residents to the memory support neighborhood accessible by our back entrance. This neighborhood will serve exclusively COVD-positive residents with a dedicated caregiving and housekeeping team that does not cross between neighborhoods. Asymptomatic team members who test positive will serve only residents of this neighborhood.
We will continue weekly testing, and all residents are being served with full clinical isolation protocols and PPE in their private apartments. Additional virus sanitations continue throughout the entire community. We will contact you if your loved one is suspected or diagnosed with COVID-19.
We continue closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones. While you may not be able to see your loved one in person, you can drop off pre-packaged treats, cards, post art on their window, or arrange caroling or a car parade.
You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
If you didn’t get to join the Facts & Fiction of the COVID-19 Vaccine Facebook live event today with our clinical leaders, please visit the Cappella Facebook page for a recording of the event.
12/14/20
Covid-19 Vaccine in Texas
While the vaccine is not yet available in the United States, Villagio communities in Texas are ready to receive the vaccine to protect residents and associates in our community as soon as it is available. As a Cappella managed community, Villagio communities in Texas are registered for the first phase of the vaccine. Priority distribution of the COVID-19 vaccine will go to seniors and healthcare workers who are at the most risk of contracting the virus. We remain in constant communication with the Texas Department of Health State Services, the CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.
To learn more about the Covid-19 vaccine for Texas click here.
12/14/20
We received a positive test result today for a resident living in our assisted living neighborhood. The resident continues to be supported in the community with full clinical isolation protocols.
Personal phone calls have been made to this resident’s family and to team members who provided direct care.
All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We are awaiting state approval to conduct mass testing in our community.
We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.
You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/. The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
We also will host a live discussion this Wednesday, December 16th at 11 am local time on the Cappella Facebook page to help answer questions about the COVID-19 vaccine. You will need to tune into the Cappella Living Solutions Facebook page this Wednesday to ask your question for clinical and operational leaders.
12/11/20
In our commitment to timely and transparent communications with our Villagio of Carrolton family, we want to let you know that a resident from our assisted living neighborhood has tested positive for COVID-19. The resident was at the hospital being treated for other ailments when they tested positive today. The resident is currently being supported at the hospital.
Personal phone calls have been made to this resident’s family and to team members who provided direct care. Out of an abundance of caution, we are awaiting state approval to conduct mass testing in the community.
All team members are wearing full Personal Protective Equipment (PPE) when providing care as this is the best protection for residents and themselves. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/. The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
12/9/20
We want to inform you that we have received confirmation today that a resident in our assisted living neighborhood has tested positive for the COVID-19 virus. The resident went to the hospital yesterday afternoon with unrelated symptoms and was routinely tested upon admission. The resident is currently being supported at the hospital.
Personal phone calls have been made to this resident’s family and to team members who provided direct care. All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms, but out of an abundance of caution; we have a pending test for one other resident and one associate.
We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.
We will contact you if your loved one is suspected or diagnosed with COVID-19.
The website now includes information about how the vaccine will be administered in our community. We have also established a family hotline number just for families to receive updated information, and that is 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.
We know this isn’t the news our Villagio of Carrollton family wanted to receive today. Please know we are working very hard to ensure the well-being of everyone who lives and works in our community. Together, we will get through this.
12/3/20
All 23 CLC-Cappella Communities Prepared to Receive COVID-19 Vaccine
Priority distribution of the COVID-19 vaccine to seniors and healthcare workers who are at the most risk of contracting the virus is welcome news. CLC-Cappella is ready to receive the vaccine to protect residents and associates in all 23 of our communities as soon as it is available. We remain in constant communication with state health departments, the CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.
Learn more about the COVID-19 Vaccine Plan here.
Update 10/7/20
Essential Caregiver Visits Begin
Beginning today, 10/7/2020, Villagio of Carrollton will allow Essential Caregiver visits. We will be reaching out to the primary contact(s) for each resident via email to communicate more specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit. We will continue outdoor visits. Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.
Update 9/25/20
New State Guidelines for Potential Family Visitations Announced
Texas Health and Human Services has recently created guidelines for indoor visitation at assisted living and memory care communities that do not have COVID-19 cases. The new visitation guidelines went into effect September 24th with the reopening being optional, and those communities that do not have the resources to reopen safely will not be mandated to do so. Villagio of Carrollton is in the process of obtaining Phase 1 visitation approval. As soon as this is complete, we will begin implementing indoor visitation for essential caregivers. At that time, those on file as being the primary contact(s) for the resident will be emailed very specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit. The primary contact person for the resident may or may not be one of the two designated essential caregivers, and that decision will be left to the resident, family and/or POA of the resident. Communities must have proper protocols in place, and the two essential caregivers must complete required training prior to planned and scheduled visits. They must also provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit. All visitors will be screened using the Visitor Screening log. We will continue outdoor visits. Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.
Update 9/17/20
New State Guidelines for Potential Family Visitations Announced
Texas Health and Human Services has recently created guidelines for family visitation at assisted living and memory care communities that do not have COVID-19 cases. The new visitation guidelines are scheduled to go into effect September 24th with a limited number of designated family members. Communities must have proper protocols in place, and family members must complete required training prior to planned and scheduled visits. The designated family members must provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.
Villagio in conjunction with Cappella Living Solutions is currently working to put protocols in place to be in compliance while implementing these visitation policies. We may need to delay this start date for our communities to ensure the safety of our residents and associates. More information will be forthcoming as we are ready and able to put this into practice.
Villagio continues to operate under the CDC restricted status and is taking every precaution to prevent the spread of COVID-19. A newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.
Update 6/4/20
Updates on Safe Visits
Per directives from the Governor of Texas, our community will not be making any specific changes to visitation until at least the end of the month. We are making plans for safe visits and excursions as soon as state officials allow.
Update 5/29/20
New Procedures for Health and Happiness Visits
We are excited to share some good news. As many states are moving from “Stay at Home” to “Safer at Home” restrictions, Christian Living Communities-Cappella’s leadership team has been working to distill directives and evaluate procedures in order to strike a balance between the crucial need to maintain the physical health of residents with mental health that leads to happiness.
We have developed new procedures pertaining to in-person visits via a plexiglass divider, self-isolation after essential appointments, residents who are able, to drive themselves to essential appointments, and excursions, which vary by community based on virus activity within the community, state regulations, and level of care. In all levels of living, state directives supersede new procedures. Information on what we are preparing for residents and families was shared at our May 28th Family Town Hall Webinar which you can view here.
This is an unprecedented time, and every decision we make is with the health and happiness of residents, families, and team members in mind. We are diligently planning, resourcing materials, and training staff on the new operational procedures. We appreciate your patience and understanding as it will take some time to implement these new guidelines. Please contact us at info@villagioliving.com with any questions.
While we are overjoyed that residents can enjoy greater freedoms and in-person family visits, we are still facing a virus that disproportionately affects older adults. We ask that everyone continue to do all they can to stay healthy and be mindful of the risk of exposure to this virus. Residents must stay well for our community to be well.
Thank you for your continued support as we celebrate residents and families as they make new memories!
