Carrollton COVID-19 Status Update

Villagio of Carrollton takes the safety of our residents and team members very seriously. Take a look at what we are doing in our community to keep everyone safe.

Latest Updates

2/6/21

We remain vigilant in our commitment to quickly identify and isolate the COVID-19 virus in our community. Today we received positive PCR tests for two team members for COVID-19.  Both team members last worked January 29th and are currently isolating at home.

We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

The family hotline number is still available, 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

Thank you for your continued support.

Latest Vaccine Information

COVID-19 Vaccine Distribution Plans

We are patiently waiting to receive information on when our vaccine clinic will open for Villagio of Carrollton residents and team members. We want you to get ready now. All residents and team members need to have their most current insurance cards. If you misplaced your insurance card please make sure you get a replacement card for yourself or your loved one as soon as possible, so the process moves forward as smoothly as possible. Please take a look at the below links for further information.

To learn more about the Covid-19 vaccine for Texas click here.

COVID-19 Vaccine Administration Plans

 Frequently Asked Questions | 12.2.20

 This Frequently Asked Questions document is intended to give information to residents, families, team members, and the general community regarding the status of rolling out the COVID-19 vaccine in our communities. Information is changing daily. There are times the federal directive and state directives are different. Christian Living Communities (CLC) – Cappella Living Solutions is committed to providing accurate information as timely as possible. This document will be updated and available as changes warrant. For vaccine-specific information, we request the CDC documents be shared.

The Centers for Disease Control (CDC) has prioritized older adults and people working in Long-Term Care to be part of the first-tier to receive the vaccine. Will my loved one’s Community be included?

All CLC-Cappella communities are registered with the Pharmacy Partnership for Long Term Care Initiative to be part of the vaccine’s first-tier distribution. At the moment, we believe this will include team members and residents of skilled nursing and assisted living communities. We are waiting to hear if residential (independent) living residents/team members will also be included in the first-tier distribution.

Where does the vaccine approval currently stand?

Now that the Pfizer and Moderna vaccines have been approved, the federal government has begun distribution to the states for inoculations. Each state will then set a state-specific timeline and process for vaccine distribution and administration. We anticipate all of the states we support will follow the CDC tier guidelines for prioritizing who will receive the vaccine first, but that has not been firmly confirmed.

Once the states get the vaccine, how will it be distributed to Long-Term Care?

These are some of the details still being worked out. At this point, because all of our communities are registered in the federal pharmacy partnership, we will receive the vaccine through either CVS or Walgreens pharmacy or both. We anticipate the pharmacy teams coming to our communities to administer the vaccines to residents, working closely with our clinical teams. We are awaiting more details regarding team member vaccination.

How will the vaccine be rolled out in our Community?

We will begin by educating residents, families, and team members. The CDC has provided some information sheets that will be distributed and posted on websites to answer questions specifically around vaccine development, safety, and why getting the vaccine is beneficial. We will work with our assigned pharmacy, who will store, distribute, administered the vaccine. We anticipate the pharmacy will set up clinic dates and times for resident vaccinations. The pharmacies will also document and report our vaccine administration progress.

Once residents and team members are vaccinated, will restrictions be lifted?

Not immediately, but that is the goal. It will take time for the two-step vaccine process to be fully implemented therefore, we will still need to wear masks, socially distance, and follow clinical protocols until the Community and the surrounding cities and towns reach a majority of people being vaccinated. It takes up to two weeks after the second dose of the vaccine for each person to benefit from its protection.

What if my loved one or a team member refuses to be vaccinated?

The CLC-Cappella team is working to determine what options if any, will be offered to those refusing the vaccination. We will share more information when it’s available.

For vaccine-specific questions, please refer to the CDC handouts.

8 Things to Know About Vaccine Planning

Benefits of Getting a COVID-19 Vaccine

Learn more on how the CLC-Cappella Communities prepared to receive COVID-19 Vaccine Here.

Past Updates

12/23/20

We received positive PCR test results today for a resident living in our assisted living neighborhood and an associate. The resident is asymptomatic and is being supported at the community with full clinical isolation protocols. The team member is isolating at home. We completed a round of mass testing today for both residents and team members and all other results returned negative.

Team members continue wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community.

We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

As we celebrate the holidays this week we encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones. You may also drop off special treats and care packages.

Our website now also includes information about how the vaccine will be administered in our community, please look around at the information. The family hotline number is still available, 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

We sincerely wish you a Merry Christmas and Happy Holidays. Thank you for your support.

12/20/20

We received a positive PCR test result today for a resident in our assisted living neighborhood. The resident is being supported at the hospital and personal phone calls have been made to the family and to team members who provided direct care. We also received a positive PCR test result today for an associate who last worked on December 16th. The associate is at home self-isolating.

All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We will be conducting mass testing in our community for all residents and associates on December 23rd.

We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.

You can find regular community status updates here on the Villagio Senior Living website.  The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

12/19/20

We remain vigilant in our commitment to battle the COVID-19 virus in our community and to keep our Villagio of Carrollton family informed. We received positive PCR test results today for two residents living in our assisted living neighborhood. The residents are being supported at the community with full clinical isolation protocols. Personal phone calls have been made to the families of the two and to team members who provided direct care.

All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We will be conducting mass testing in our community for all residents and associates on December 23rd.

We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.

You can find regular community status updates on this page. The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077. Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

12/16/20

We have received results of mass COVID-19 testing in our community. While most results were negative, we received positive results for three assisted living residents and two assisted living team members.

In order to best support all residents and mitigate virus spread, we are relocating COVID-positive residents to the memory support neighborhood accessible by our back entrance.  This neighborhood will serve exclusively COVD-positive residents with a dedicated caregiving and housekeeping team that does not cross between neighborhoods. Asymptomatic team members who test positive will serve only residents of this neighborhood.

We will continue weekly testing, and all residents are being served with full clinical isolation protocols and PPE in their private apartments.  Additional virus sanitations continue throughout the entire community.  We will contact you if your loved one is suspected or diagnosed with COVID-19.

We continue closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.  While you may not be able to see your loved one in person, you can drop off pre-packaged treats, cards, post art on their window, or arrange caroling or a car parade.

You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/.  The family hotline number is still available, 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

If you didn’t get to join the Facts & Fiction of the COVID-19 Vaccine Facebook live event today with our clinical leaders, please visit the Cappella Facebook page for a recording of the event.

12/14/20

Covid-19 Vaccine in Texas

While the vaccine is not yet available in the United States, Villagio communities in Texas are ready to receive the vaccine to protect residents and associates in our community as soon as it is available. As a Cappella managed community, Villagio communities in Texas are registered for the first phase of the vaccine. Priority distribution of the COVID-19 vaccine will go to seniors and healthcare workers who are at the most risk of contracting the virus. We remain in constant communication with the Texas Department of Health State Servicesthe CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.

To learn more about the Covid-19 vaccine for Texas click here.

12/14/20

We received a positive test result today for a resident living in our assisted living neighborhood. The resident continues to be supported in the community with full clinical isolation protocols.

Personal phone calls have been made to this resident’s family and to team members who provided direct care.

All team members are wearing KN95 masks and full PPE and all residents are being supported with isolation procedures. Additional virus sanitations are being conducted throughout the entire community. We are awaiting state approval to conduct mass testing in our community.

We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

We cannot accommodate inside or outside plexiglass visits at this time. We encourage closed window visits at your loved one’s apartment window and are conducting FaceTime calls to help residents connect with loved ones.

You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/.  The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

We also will host a live discussion this Wednesday, December 16th at 11 am local time on the Cappella Facebook page to help answer questions about the COVID-19 vaccine.  You will need to tune into the Cappella Living Solutions Facebook page this Wednesday to ask your question for clinical and operational leaders.

12/11/20

In our commitment to timely and transparent communications with our Villagio of Carrolton family, we want to let you know that a resident from our assisted living neighborhood has tested positive for COVID-19. The resident was at the hospital being treated for other ailments when they tested positive today.  The resident is currently being supported at the hospital.

Personal phone calls have been made to this resident’s family and to team members who provided direct care. Out of an abundance of caution, we are awaiting state approval to conduct mass testing in the community.

All team members are wearing full Personal Protective Equipment (PPE) when providing care as this is the best protection for residents and themselves. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms. We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

You can find regular community status updates on the Villagio Senior Living website, the Carrollton page at https://villagioliving.com/carrollton/covid-19-status-update/.  The website now also includes information about how the vaccine will be administered in our community. The family hotline number is still available, 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

12/9/20

We want to inform you that we have received confirmation today that a resident in our assisted living neighborhood has tested positive for the COVID-19 virus. The resident went to the hospital yesterday afternoon with unrelated symptoms and was routinely tested upon admission.  The resident is currently being supported at the hospital.

Personal phone calls have been made to this resident’s family and to team members who provided direct care. All team members are wearing surgical masks and gloves when providing resident care. We continue to take the temperatures of residents and team members and are closely monitoring everyone for signs and symptoms of COVID-19. No one is currently displaying symptoms, but out of an abundance of caution; we have a pending test for one other resident and one associate.

We are following federal, state, county, and community standards and protocols for the identification, isolation, and eradication of the COVID-19 virus in our community. Resident and team member safety is our top priority.

We will contact you if your loved one is suspected or diagnosed with COVID-19.

The website now includes information about how the vaccine will be administered in our community. We have also established a family hotline number just for families to receive updated information, and that is 214-393-8077.  Please limit your calls to family members only seeking information. For specific resident questions, please know someone may need to call you back after a message is relayed to care teams.

We know this isn’t the news our Villagio of Carrollton family wanted to receive today. Please know we are working very hard to ensure the well-being of everyone who lives and works in our community. Together, we will get through this.

12/3/20

All 23 CLC-Cappella Communities Prepared to Receive COVID-19 Vaccine

Priority distribution of the COVID-19 vaccine to seniors and healthcare workers who are at the most risk of contracting the virus is welcome news. CLC-Cappella is ready to receive the vaccine to protect residents and associates in all 23 of our communities as soon as it is available. We remain in constant communication with state health departments, the CDC, and the Centers for Medicare and Medicaid Services (CMS) as details of the distribution process continue to develop.

Learn more about the COVID-19 Vaccine Plan here.

Update 10/7/20

Essential Caregiver Visits Begin

Beginning today, 10/7/2020, Villagio of Carrollton will allow Essential Caregiver visits. We will be reaching out to the primary contact(s) for each resident via email to communicate more specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit. We will continue outdoor visits. Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/25/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for indoor visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines went into effect September 24th with the reopening being optional, and those communities that do not have the resources to reopen safely will not be mandated to do so.  Villagio of Carrollton is in the process of obtaining Phase 1 visitation approval.  As soon as this is complete, we will begin implementing indoor visitation for essential caregivers.  At that time, those on file as being the primary contact(s) for the resident will be emailed very specific and detailed information, instructions, and training on what the new protocols are and how to schedule a visit.  The primary contact person for the resident may or may not be one of the two designated essential caregivers, and that decision will be left to the resident, family and/or POA of the resident.  Communities must have proper protocols in place, and the two essential caregivers must complete required training prior to planned and scheduled visits.  They must also provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.  All visitors will be screened using the Visitor Screening log.  We will continue outdoor visits.  Please know we are working very hard to ensure the well-being of everyone who lives and works at our community. Together, we will get through this.

Update 9/17/20

New State Guidelines for Potential Family Visitations Announced

Texas Health and Human Services has recently created guidelines for family visitation at assisted living and memory care communities that do not have COVID-19 cases.  The new visitation guidelines are scheduled to go into effect September 24th with a limited number of designated family members.  Communities must have proper protocols in place, and family members must complete required training prior to planned and scheduled visits.  The designated family members must provide proof of negative COVID-19 test results prior to the initial visit. Visits will be a limited duration with sanitation protocols put in place with each visit.

Villagio in conjunction with Cappella Living Solutions is currently working to put protocols in place to be in compliance while implementing these visitation policies.  We may need to delay this start date for our communities to ensure the safety of our residents and associates.  More information will be forthcoming as we are ready and able to put this into practice.

Villagio continues to operate under the CDC restricted status and is taking every precaution to prevent the spread of COVID-19. A newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.

Update 6/4/20

Updates on Safe Visits

Per directives from the Governor of Texas, our community will not be making any specific changes to visitation until at least the end of the month. We are making plans for safe visits and excursions as soon as state officials allow.

Update 5/29/20

New Procedures for Health and Happiness Visits

We are excited to share some good news. As many states are moving from “Stay at Home” to “Safer at Home” restrictions, Christian Living Communities-Cappella’s leadership team has been working to distill directives and evaluate procedures in order to strike a balance between the crucial need to maintain the physical health of residents with mental health that leads to happiness.

We have developed new procedures pertaining to in-person visits via a plexiglass divider, self-isolation after essential appointments, residents who are able, to drive themselves to essential appointments, and excursions, which vary by community based on virus activity within the community, state regulations, and level of care. In all levels of living, state directives supersede new procedures. Information on what we are preparing for residents and families was shared at our May 28th Family Town Hall Webinar which you can view here.
This is an unprecedented time, and every decision we make is with the health and happiness of residents, families, and team members in mind. We are diligently planning, resourcing materials, and training staff on the new operational procedures. We appreciate your patience and understanding as it will take some time to implement these new guidelines. Please contact us at info@villagioliving.com with any questions.

While we are overjoyed that residents can enjoy greater freedoms and in-person family visits, we are still facing a virus that disproportionately affects older adults. We ask that everyone continue to do all they can to stay healthy and be mindful of the risk of exposure to this virus. Residents must stay well for our community to be well.

Thank you for your continued support as we celebrate residents and families as they make new memories!

FAQ

Q: What is being done to protect residents and staff?

A: We continue to implement rigorous virus sanitizing protocols daily.  The county health department continues to direct our actions. Residents’ temperatures are taken twice daily and the team is vigilantly monitoring all signs and symptoms for everyone who lives and works at Villagio of Carrollton .

Q: Is Villagio of Carrollton Safe?

A: The COVID-19 Pandemic is a world-wide health crisis. While no place at this time is immune to the virus, we continue extraordinary precautions with the guidance of local health officials and the CDC.

Q: What are the ‘rules’ your respective communities follow to detect, contain and isolate COVID-19?

A: The health and safety of our residents and team members is our top priority and we will continue to practice all federal, and local mandated measures as well as our organizational procedures to limit exposure of COVID-19 in our communities.

Q: Who is allowed to visit your communities?

A: The community is scheduling video calls and window visits ( with visitors remaining outside and residents inside. )

For all licensed neighborhoods – assisted living andmemory support are on ‘restricted status.’ We are adhering to visitation guidelines established by the state health department, CDC and Centers for Medicare & Medicaid Services. Visitation to assisted living community, or memory support community is limited to:

  • ‘Essential Need Only’ visits. Essential need visits include support care and family visits in resident mental health and end-of-life situations.
  • Visits must be brief.

Q: How are visitors being screened?

A:  We screen everyone entering the building everyday immediately, including team members and essential care providers. Screening includes:

  • Fever screening, we take temperatures of everyone, including team members
  • Cough and/or shortness of breath
  • Sore throat
  • Any travel outside of country or state
  • Identifying if they have visited another senior living community
  • Questions on purpose of visit
  • Once screening is complete, visitors must wash hands before visiting residents and after leaving the community

Q: What are residents doing to stay positive and connected

A: Maintaining a positive attitude is crucial. Positivity begets positivity. We encourage our team member to stay positive and imbue residents with positivity. We are also encouraging residents to:

  • Continue to be social and actively engaged at safe social distances – for example hallway BINGO, hallway exercising and trivia
  • Communicate with loved ones through texts, emails and social media. We’re encouraging community members to post photos on Facebook and tag everyone they want to see the photo
  • We’re leveraging technology (FaceTime, Zoom, Skype, Facebook, Instagram, emails and text) to connect residents with loved ones outside the community and with each other. Examples include:
    • Virtual visits
    • Bible study
    • Playing and listening to music performances
    • Message board photos
    • Reading books to children via Skype
  • For residents who don’t know how to use/unable to use technologies, families can sign up for a team member to assist their loved one to use virtual visit technologies.
  • We’re encouraging folks to drop off a favorite pre-packaged food item or card. These will be wiped with EPA-approved disinfectant wipes before being delivered. We’re also encouraging:
  • Writing notes to each other, to family and team members
  • Enlist internal and external groups/committees – church, book clubs, knitters to do a card shower for residents and team members
  • Continuing Pen Pals programs – letters and notes back and forth between students and residents
  • Musical performances/poetry outside resident windows

Q: Can you describe your training protocols?

A: CLC/CLS already conducts extensive yearly training for all team members in managing infections and preventing the spread of infectious diseases. These protocols are multi-disciplinary and prescriptive to prevention, containment and how to stop the spread of the disease should it occur.

All communities are following a special set of coronavirus-specific policies and procedures modeled after our very successful flu and norovirus protocols. Training and protocols include:

  • Provide training for all employees on infection control standards
  • Report and act quickly if any symptoms are reported in the community
  • Start isolation procedures immediately if COVID-19 is suspected
  • Notify State and/or Local Health Department which coordinates with CDC to transport resident or team member to hospital for testing
  • Follow state report guidelines for any confirmed cases

Q: What is done if a team member or resident shows symptoms?

A: If a team member has any symptoms, they are required to stay home and report symptoms to their doctor to determine if they meet COVID-19 test standards. If a resident exhibits symptoms, we are contacting the local health department and their doctor to determine the best plan for testing.

Vaccine Fact or Fiction Video

Cappella (or CLC) President and CEO Jill Vitale-Assume recently hosted a FB live event with two clinical experts, CLC Medical Director Dr. Erick Gomer MD, and VP of Clinical and Compliance, Pat McBride, RN, BSN, MSN. Watch the video to hear these experts sort COVID 19 Vaccine fact from fiction.

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Villagio of Carrollton